Customer Service: A slow painful death

This will be brief. I just spent 30-45 minutes waiting on a customer service agent to help me at the New York Times. I haven't received any Sunday subscription papers since I signed up in January, but they were still charging me. Not cool. So I finally go to do something about it. All I wanted to do was cancel my current subscription, because I learned they had a student specific one. This probably explains why I haven't been getting my papers. I didn't use the right form. (Yay for bureaucracy!!) But anyways, I digress...so finally reaching an agent and asking to cancel, he of course insists on figuring out a way to not lose my business. I explain the situation and he says he can help me set up the correct account. Sure, should be faster right? WRONG! I knew more about what the student subscription needed to be complete then he did. I knew it was going to be bad when he couldn't find my account at first. So after being put on hold multiple times, and coaching him through the appropriate information (like what dorm building), we'll see if the paper actually shows up this Sunday. Somehow, I doubt it. Ciao!